WHAT OUR CUSTOMERS HAVE TO SAY...
We purchased a Big Deal for installation of a new security system. Theo explained everything that would be included and performed an assessment of our home to make recommendations on what we would need. After the assessment, he installed everything immediately. The process took a couple hours, and he was very respectful and professional during that time. With the incredible deal, we were able to receive a standard security system with monitoring plus several home automation options, including video cameras and a thermostat. One item that we purchased was out of stock. When it was back in stock a week later, he contacted us and came back to install it immediately. We are very happy with the system we purchased. We feel we received a very robust system for a great price. We also love the app that came with the automation and like that we can continue to add on to our system if we choose.
Theo is prompt and knowledgeable! We wish every contractor that we work with was as great as he is!!
Protecht is amazing! I would highly recommend using them. Theo was very polite and answered all of my questions before I even purchased the type of alarm system we wanted off of Angie’s List. He was also very quick at responding to my emails and calls, he confirmed his appointment time with me the day before and showed up on time, and when the work was completed he gave us a tutorial on how the system works. Theo is amazing to work with and even after he installs the alarm system he is still ready available to help with whatever you need. I can’t say enough great things about Theo/Protecht-love the service that is provided.
We chose ProTECHt because of favorable reviews in Angies list and are pleased with the choice. The installation went quickly. Theo and his assistant installed and explained the system in a little over an hour.? The initial price included all our downstairs doors and windows as well as a large fixed picture window. A sensor that detects breaking glass protects the latter. We asked for an extra sign outside and this was provided at no charge.
David and Zita Nurok
Theo was prompt and thorough during the install, and answered any questions we had. |He was also quick to follow up on phone calls and emails. Highly recommended
Installation, demonstrated the use of, explained all available options, Highly recommend the installers that helped us out.
The techs were very professional in installing my alarm system. Although I live in Ohio and they are in Indianapolis, they made the trip several times to ensure that everything was working properly and that I was happy.
Theo returned my inquiry phone call quickly & answered all questions I had. Arranged for installation in a timely manner. They arrived right on time. Install took about an hour. Explained system operation thoroughly. Professional & courteous.
Very professional and personable, has needed to come back a few times to adjust equipment and was always prompt. Did not stop working with us until things were right. Also available in future if needed for same equipment.
Adrian & Leslie Oleck
I purchased a $69 coupon for monitoring equipment and installation. I paid an extra $150 and in total received control panel, 9 windows, 2 doors, and 1 glass break. It is a little unclear to me which pieces were included in the original price and which I paid extra for. But in the end, I thought that it was a fair total price. The installation guy was friendly, answered my messages on Angie’s List, and explained everything very well. I signed a 3 year contact, and really hope that my monthly fee doesn’t double after the three years, because I really love the system. Tonight, a frame fell of the wall near the glass break, setting off the alarm. It scared us to death, but I was glad that everything worked!
Installed new alarm system, remote garage opener, installed window breaks and door key pad. It went very well. Theo was extremely professional. We had an error signal on the alarm screen a couple of days after installation. When notified Theo came back to our home right away and fixed the problem. The cost was reasonable and Theo was fantastic. I would highly recommend Protecht.
After researching the myriad of available options for home security, which also included complaint/resolution research at the BBB, I was most pleased to find that ProTecht stood out as being the most customer friendly of our security considerations, as well as being a local company, of which is comforting as I knew that if I were to have any questions or concerns, that I would not be routed to a call center outside of the US, which is quite difficult, at times.? Contacting ProTecht via telephone to the Avon, Indiana location resulted in the owner, Theo Garber, taking the call, being most helpful, and scheduling an appointment quite quickly.? Theo arrived right on time, and possibly, a bit sooner.? Explanation of the products available and application according to our needs was explained quite well; Theo patiently answered all of our questions and concerns and at no point did we ever feel as if any of our questions were silly, as Theo patiently listened and patiently answered our questions.? After the assessment for equipment and security, an appointment was scheduled for installation, of which Theo called prior to arrival and arrived on time, or even possibly sooner.? Upon installation, it was determined by all that some additions and deletions were in order, of which Theo was quite flexible with options and helpful with his input.? It seems to be the goal of Theo to assure that the customer is happy and comfortable with the security system and spends as much time as is needed to assure the comfort level of the customer.? After completion of the installation, Theo patiently explained the workings and variances of the system, assuring that we were comfortable with the operations.? As well, Theo stated that we could call him if we had any questions or concerns.? In regards to the price of the security system, given that we had changes/alterations during installation, the price would go up a bit and down a bit with the end result being much the same as the original quote.? Much to Theo’s credit, when the price went down, it still seemed to be Theo’s focus on customer satisfaction and comfort, as well as the best security option, rather that losing a few extra dollars.? Theo spent alot of time with us, from initial assessment to installation to all of our questions.? I would recommend Theo to anyone.
My existing alarm system was original to the home (1993) and many of the components were not functioning correctly. He tried to get them to work, but was unable to. The price is actually really low considering all of the points of security my home now has. He got me taken care. All new brains and sensors.
My new home came with a security system. I called the number (Not Pro Techt Home Security) on the system to schedule an install. On the day of the install I was told, after I called, that the install technician was going to be our for a week and so no one would be able to come out to set up my alarm system. Thankfully I found Theo. Theo was very helpful and was able to use the system that my home came with (unlike another security company). He installed extra equipment and provided a very reasonable price for monthly monitoring. I highly recommend Pro Techt Home Security. Theo turned a bad situation into a good one and I greatly appreciate his work.
They arrived for the installation on time, did an efficient job, and have been easy to work with.
Kenny couldn’t have done a better job installing the system. He secured the house for the price of the deal without adding any expense. Service was quick, professional, and complete. Responding to follow-up questions has been great. Theo has also been helpful in the purchase and with follow-up questions. Great service and great company. Highly recommend them.
Installed complete security system for our house. We paid a little more because we have a unique house that has numerous doors and windows and we added a lot of features such as video camera, home automation, smoke and carbon monoxide detectors. It went fantastic. I can’t thank Theo enough for his professionalism and expertise. Theo is the owner of the company and did the install himself. I knew from researching Angie’s List that I would be dealing directly with the owner which was a big reason why I went with his company. Also, I called around to numerous security companies and Theo was extremely competitive price wise.