Theo is great, he LISTENED to what it was I was wanting and needing to do. He recommended glass breaks over motion sensors since we have dogs. I put out request to the other Alarm companies and I was impressed with Theo's knowledge as well as how he explained the system to me. We had issued with the thermostat and video doorbell not shipping from the manufacturer on time. So we had to wait to have them installed at a later date. Which he did as well as explained that I could buy other Z-Wave devices and setup them up on the system myself! We had a system from Comcast at our other house but we did not like it since the door sensors were junk. They would go off due to the expanding and contracting of the door frames. From the Indiana heat and humidity! I highly recommend ProTECHt and Theo, I am giving out his cards to my friends and family!