Prestigious J.D. Power Customer Satisfaction Award

Moni our authorized partner spent a lot of time talking about our three brand pillars: Faster Response, Comprehensive Security, and Customer Intimacy. As part of our new brand identity, we’re working particularly hard in our Customer Care department, making our customers’ experience excellent every time.  

Ranking highest in overall customer satisfaction, performing particularly well in six of the 12 factors: Lower ranked competitors included STANLEY Security, Vivint, Comcast, ADT and Protection 1.



Angie's List Super Service Award Winner 2017, 2016, 2015, 2014, 2013 and 2012

ProTECHt is an honored recipient of the Angie’s List Super Service Award. Angie’s List says that this award “honors excellence among service and health providers who maintain a superior service ratings and reviews on Angie’s List throughout the past year.” ProTECHt is proud to have been given this award, but we are even more proud to have the loyal customer that got us there.

Five Diamond Certification

The Central Station Alarm Association (CSAA) has awarded MONI Alarm Response Center with prestigious Five Diamond Certification. Less than 3 percent of recognized North American monitoring centers are Five Diamond Certified.

The CSAA Five Diamond Program is a certification program signifying excellence through five key points:

  • Commitment to random inspections and quality criteria standards by a nationally recognized third-party laboratory such as: UL or FM
  • Commitment to the highest levels of customer service
  • Commitment to ongoing job-related education and testing by having 100% of its operators certified using the CSAA online training series
  • Commitment to raising the industry standards through CSAA membership and participation in its activities
  • Commitment to reducing false dispatches

Police Dispatch Quality (PDQ) Award: Innovative Strategies to Reduce False Alarms

Recognized by the Security Industry Alarm Coalition (SIAC) and the False Alarm Reduction Association (FARA) as the company that best demonstrated proactive and innovative false alarm strategies in 2013 with the Annual Police Dispatch Quality (PDQ) Award. Working diligently to reduce the number of police dispatch requests, while providing an exceptional experience for customers and building positive and beneficial partnerships with local law enforcement and emergency personnel throughout the United States, Canada and Puerto Rico.

Installation Quality Certification

Installation Quality Certification, which is given to security companies that abide by high standards of design, installation, monitoring and customer education. This certification requires annual renewal, so our customers can remain confident that they are getting the best installation quality, year after year.

Consumers’ Choice Award® 2012 through 2016

Consumers’ Choice Award® for excellence in business and customer service among Dallas-Fort Worth headquartered alarm system companies.* Winners are determined through a comprehensive and objective survey of consumers conducted by Survey Sampling International®.

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